Refunds & returns

What am I entitled to?

Our products come with guarantees that can't be excluded under the Australian Consumer Law. If an item is faulty, damaged, not as described, or we sent you the wrong thing, you may be entitled to a repair, replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits or excludes those rights.

Can I return something because I changed my mind?

No. We sell sealed, collectible product whose value moves with the market, so we don't accept returns or give refunds for change of mind. That includes choosing a different item, finding it cheaper elsewhere, or a change in our price after you've bought (our prices update daily). Opened booster packs, boxes and other opened or unsealed card products can never be returned for change of mind. Please make sure you're certain before you buy. This doesn't affect your rights for faulty, damaged or incorrect items.

Something's not right with my order. What do I do?

Please check your order when it arrives. If anything is damaged, faulty, missing, incorrect or noticeably different from its description, contact us as soon as you can with:

• your order number
• a short description of the problem
• clear photos of the product, its packaging and the shipping parcel

Please don't open sealed product that looks damaged: we'll need it as it arrived to investigate with the carrier and, where needed, lodge an insurance claim on your behalf. We'll then arrange the right remedy under the Australian Consumer Law: usually a replacement, or a refund if a replacement isn't possible.

How do returns work?

Please contact us before sending anything back. Returns sent without talking to us first may be delayed. If a return is approved, we'll give you instructions and the return address. Where an item is faulty, damaged, incorrect or not as described, we'll cover the reasonable cost of sending it back. Please pack returns securely; we recommend a tracked service.

How and when will I be refunded?

Once a returned item arrives and we've checked it, we'll let you know the outcome. Approved refunds go back to your original payment method (card, Apple Pay, Google Pay or Afterpay) within 5–7 business days of approval. Your bank or payment provider may take a few extra days to show it.

What if my pre-order is cancelled?

If a pre-order is cancelled by the publisher or we're unable to supply it, you'll get a full refund for that item, including the shipping for its parcel. Release dates can move; if a delay is a problem for you, get in touch and we'll talk through your options.

Can I cancel my order?

We don't generally accept change-of-mind cancellations. If you need to cancel, contact us as soon as possible: if your order hasn't been packed yet, we'll do our best to help, but we can't guarantee a cancellation once an order has been processed. Once it's been dispatched, it falls under this refunds and returns policy.